Chatbots, which are also called “conversational agents,” are computer programs that use natural language processing (NLP) and machine learning (ML) to mimic how people talk. In the past few years, chatbots have become more and more popular, especially in the field of education, where they are used in a variety of ways to help students learn. On the other hand, there is controversy regarding whether students benefit in a positive or negative way from chatbots.
Students can take advantage of a number of perks provided by chatbots, which is a positive aspect. The fact that they are convenient to use is one of their primary advantages. Chatbots enable students to receive assistance and support whenever they need it, from wherever they are, without having to wait for a human representative to become available. Students who are working on their homework late at night or who require immediate responses to their questions may find this to be a very helpful resource.
Another benefit of these programs is that chatbots can be used to tailor the learning experience. Chatbots can give students personalized advice and resources to help them reach their educational goals by collecting and analyzing information about how the students act and what they like. This could help students do better in school and make them more interested in and motivated by their studies.
The problem of a lack of qualified teachers in certain areas can also be helped by the use of chatbots. Even in locations where there is a shortage of professors or support staff, educational institutions like schools and universities may now give students individualized support and direction with the help of chatbots. This can be helpful in ensuring that every student, irrespective of the place they live or the school they attend, has access to high-quality education and assistance.
On the other hand, some people worry about how chatbots might affect students in ways that were not planned. A big worry is the idea that chatbots could one day replace human interaction and the “personal touch.”Chatbots can be helpful for getting quick answers and information, but they can’t replace the empathy and emotional support that can only come from humans.
Another reason to worry is that chatbots might spread stereotypes and ideas that people already have. Chatbots are built on data, so if the data is biased or wrong, the chatbot’s answers may also be biased or incomplete. Chatbots are programmed based on data. This may limit students’ learning experiences and contribute to the perpetuation of preexisting preconceptions and injustices.
A second worry is that chatbots might be too robotic and might not provide the same degree of assistance as a human instructor or counselor would. When it comes to delicate topics like mental health or personal challenges, students might feel more comfortable opening up to a human rather than a chatbot.
CONCLUSION
Chatbots can give students a number of benefits, such as more convenience, the chance to learn on their own terms, and easier access to resources and help. People have worried that chatbots could make it harder for people to connect with each other, reinforce biases and preconceptions, and limit what students can learn.
The way chatbots are created, put to use, and employed in actual classrooms will ultimately determine their efficacy and influence on student learning. Before implementing chatbots in learning environments, it’s crucial to thoroughly weigh their possible advantages and disadvantages.
